About the job
At Vectra Bank, we’re proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace, we combine deep resources with attentive, relationship‑driven service to support families, businesses, and the communities we call home.
We’re committed to creating a great place to build a career, welcoming employees whose talent, drive, and diverse perspectives help us deliver custom financial solutions. With day‑one benefits, ample growth opportunities, and a culture centered on listening, collaboration, and care, Vectra Bank is a place to grow, thrive, and make a meaningful impact. We believe we are Big enough to count and small enough to care.
With benefits starting on day one, over 11 bank holidays, and a company committed to career growth and advancement, we are dedicated to being an employer of choice in our industry and community. At Vectra Bank, the possibilities are endless – come for a job, stay for a career.
We are looking for a Branch Service Manager to provide top notch customer service to our clients and customers at our Pueblo North Branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!
Essential Functions:
- Responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
- Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
- Responsible for training, coaching and mentoring employees.
- Provides leadership and training for the sale and referral of bank products and services.
- Responsible to resolve and respond to client service issues, complex client complaints and questions.
- Directs the work of managed employees.
- May schedule and set hours of work.
- Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.
- Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees.
- Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
- A combination of education and experience may meet requirements.
- Knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures.
- Strong customer service, relationships building, sales and management skills.
- Able to handle various client concerns and problems.
- Must have good communication skills, both verbal and written.
- Knowledge of computer programs, i.e. word processing, spreadsheets etc.
- Ability to set and maintain high quality work standards.
- Ability to lead a group.
- Ability to deal effectively with people in various job capacities.
- Excellent problem solving and communication skills.
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products
APPLY HERE
Vectra Bank Colorado
