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VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20260923T233000Z
DTEND:20260924T013000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Essential Customer Service Training Hosted by the Southern CO SBDC
DESCRIPTION:Customer Service Essentials   Free In-Person Class\n\nLearn the skills that keep customers coming back!\n\n \n\nWhat You'll Learn:\n\n  Win customers for life with exceptional service\n\n  Build genuine connections through exceptional customer care\n\n  Increase confidence with product knowledge and communication\n\n  Strengthen customer loyalty by following through on your commitments\n\n \n\nInstructor:\n\nTaught by Catherine O'Grady\n\n \n\nCohost:\n\nThe Latino Chamber of Commerce of Pueblo\n\n \n\n\n\nMeet your host\n\nSouthern CO SBDC\n\nCoordinator\n\nColorado Small Business Development Center Serving Southern Colorado\n\ncatherine.ogrady@pueblocc.edu\n\n(719) 549-3245\n\n \n\nAdditional Workshops in the Series:\n\n  Ethics in Action: Making the Right Call in Business\n\n\n	Thursday\, October 8th 2026 | 5:30pm - 7:30m\n	Register Here\n\n\n  Coaching & Feedback\n\n\n	Thursday\, November 12th 2026 | 5:30pm - 7:30pm\n	Register Here\n\n\n  Effective Communication in Business\n\n\n	Wednesday\, November 18th 2026 | 5:30pm - 7:30pm\n	Register Here
X-ALT-DESC;FMTTYPE=text/html:<div class="slds-m-bottom_medium" lwc-4ne7rvo8ph4="" style="box-sizing: border-box\; margin-bottom: 16px\; color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\;"><lightning-formatted-rich-text class="slds-rich-text-editor__output" lwc-4ne7rvo8ph4="" lwc-4nfn2rc40ch-host="" style="box-sizing: border-box\; line-height: 1.5\; overflow-wrap: break-word\; hyphens: manual\;">\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><img alt="TODO" src="https://chambermaster.blob.core.windows.net/images/events/3560/1204/EventPhotoFull_1.png" /><br />\n<span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;"><span lwc-4nfn2rc40ch="" style="box-sizing: border-box\; font-weight: 700\; font-size: 18px\;">Customer Service Essentials &ndash\; Free In-Person Class</span></span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;">Learn the skills that keep customers coming back!</span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;">&nbsp\;</p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;"><span lwc-4nfn2rc40ch="" style="box-sizing: border-box\; font-weight: 700\;">What You&#39\;ll Learn:</span></span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;">&bull\; Win customers for life with exceptional service</span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;">&bull\; Build genuine connections through exceptional customer care</span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;">&bull\; Increase confidence with product knowledge and communication</span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;">&bull\; Strengthen customer loyalty by following through on your commitments</span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;">&nbsp\;</p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;"><span lwc-4nfn2rc40ch="" style="box-sizing: border-box\; font-weight: 700\;">Instructor:</span></span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;">Taught by Catherine O&rsquo\;Grady</span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;">&nbsp\;</p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;"><span lwc-4nfn2rc40ch="" style="box-sizing: border-box\; font-weight: 700\;">Cohost:</span></span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;">The Latino Chamber of Commerce of Pueblo</span></p>\n\n<p lwc-4nfn2rc40ch="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;">&nbsp\;</p>\n</lightning-formatted-rich-text></div>\n\n<div lwc-4ne7rvo8ph4="" style="box-sizing: border-box\; color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\;">\n<h4 class="slds-text-heading_small slds-text-title_caps slds-m-bottom_x-small" lwc-4ne7rvo8ph4="" style="box-sizing: border-box\; margin: 0px 0px 8px\; padding: 0px\; font-size: 12px\; font-family: Montserrat\; line-height: 1.25\; color: rgba(0\, 0\, 0\, 0.6)\; text-transform: uppercase\; letter-spacing: 0.0625rem\;">Meet your host</h4>\n\n<p lwc-4ne7rvo8ph4="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;">Southern CO SBDC</p>\n\n<p class="slds-text-color_weak" lwc-4ne7rvo8ph4="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\; color: rgba(0\, 0\, 0\, 0.6)\;">Coordinator</p>\n\n<p class="slds-text-color_weak" lwc-4ne7rvo8ph4="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\; color: rgba(0\, 0\, 0\, 0.6)\;">Colorado Small Business Development Center Serving Southern Colorado</p>\n\n<p lwc-4ne7rvo8ph4="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><lightning-formatted-email lwc-4ne7rvo8ph4="" lwc-6dhblsr4nda-host="" style="box-sizing: border-box\;"><a href="mailto:catherine.ogrady@pueblocc.edu" lwc-6dhblsr4nda="" style="box-sizing: border-box\; background-color: transparent\; color: rgb(1\, 118\, 211)\; text-decoration: none\; transition: color 0.1s linear\; cursor: pointer\;">catherine.ogrady@pueblocc.edu</a></lightning-formatted-email></p>\n\n<p lwc-4ne7rvo8ph4="" style="box-sizing: border-box\; margin: 0px\; padding: 0px\;"><lightning-formatted-phone lwc-4ne7rvo8ph4="" lwc-lp8dh5tfv2-host="" style="box-sizing: border-box\;"><a href="tel:7195493245" lwc-lp8dh5tfv2="" style="box-sizing: border-box\; background-color: transparent\; color: rgb(1\, 118\, 211)\; text-decoration: none\; transition: color 0.1s linear\; cursor: pointer\;">(719) 549-3245</a></lightning-formatted-phone><br />\n&nbsp\;</p>\n\n<p lwc-4nfn2rc40ch="" style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;"><span lwc-4nfn2rc40ch="" style="box-sizing: border-box\; font-weight: 700\;">Additional Workshops in the Series:</span></span></p>\n\n<p lwc-4nfn2rc40ch="" style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;">&bull\; </span><u><em>Ethics in Action: Making the Right Call in Business</em></u></p>\n\n<ul>\n	<li lwc-4nfn2rc40ch="" style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;">Thursday\, October 8th 2026 | 5:30pm - 7:30m</li>\n	<li lwc-4nfn2rc40ch="" style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;"><a href="https://socgov38.my.site.com/ColoradoSBDC/s/event-function?language=en_US&amp\;c__recordId=a0HV100000C9eaP">Register Here</a></li>\n</ul>\n\n<p lwc-4nfn2rc40ch="" style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;">&bull\;&nbsp\;</span><u><em>Coaching &amp\; Feedback</em></u></p>\n\n<ul>\n	<li lwc-4nfn2rc40ch="" style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;">Thursday\, November 12th 2026 | 5:30pm - 7:30pm</li>\n	<li lwc-4nfn2rc40ch="" style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;"><a href="https://socgov38.my.site.com/ColoradoSBDC/s/event-function?language=en_US&amp\;c__recordId=a0HV100000C9QBD">Register Here</a></li>\n</ul>\n\n<p lwc-4nfn2rc40ch="" style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;"><span lwc-4nfn2rc40ch="" part="formatted-rich-text" style="box-sizing: border-box\;">&bull\; </span><u><em>Effective Communication in Business</em></u></p>\n\n<ul>\n	<li lwc-4nfn2rc40ch="" style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;">Wednesday\, November 18th 2026 | 5:30pm - 7:30pm</li>\n	<li lwc-4nfn2rc40ch="" style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;"><a href="https://socgov38.my.site.com/ColoradoSBDC/s/event-function?language=en_US&amp\;c__recordId=a0HV100000C9jQP">Register Here</a></li>\n</ul>\n\n<div style="color: rgba(0\, 0\, 0\, 0.8)\; font-family: Lato\; box-sizing: border-box\; margin: 0px\; padding: 0px\;"><img alt="" height="680" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/3560/Image/1.png" style="width: 525px\; height: 680px\;" width="525" /></div>\n</div>\n
LOCATION:Latino Chamber of Commerce 215 S. Victoria Avenue Pueblo\, CO 81003
UID:e.3560.1204
SEQUENCE:3
DTSTAMP:20260913T210741Z
URL:https://business.pueblolatinochamber.com/events/details/essential-customer-service-training-hosted-by-the-southern-co-sbdc-1204
END:VEVENT

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