About This Event:
\nEffective communication is more than simply sharing information. Business owners must communicate clearly with customers\, employees\, vendors\, and partners\, often while navigating different personalities\, expectations\, and stressful situations. \;
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\nThis interactive class will help participants strengthen their everyday communication skills\, prevent misunderstandings\, and handle challenging conversations with greater confidence. Through realistic small-business scenarios\, participants will practice listening\, setting expectations\, delivering clear messages\, and responding professionally when communication becomes difficult.
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\nParticipants will learn how to:
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- Recognize common barriers that lead to misunderstandings. \n
- Communicate clearly with customers\, employees\, vendors\, and business partners. \n
- Practice active listening and ask better questions. \n
- Adapt their communication style for different people and situations. \n
- Set clear expectations and confirm mutual understanding. \n
- Navigate difficult conversations calmly and professionally. \n
- Use email\, text\, phone\, and in-person communication more effectively. \n
- Build trust and strengthen professional relationships through consistent communication. \n
- Write clear\, effective workplace communications. \n
Instructor:
\n\nTaught by Catherine O&rsquo\;Grady
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\n\nCohost:
\n\nThe Latino Chamber of Commerce of Pueblo
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